StoreIT Privacy Policy

1. Scope and Application

This Policy applies to all personal data collected by StoreIT in Singapore through our Platform, website, customer service, and operational activities. It covers data of individual users, business contacts, and other natural persons interacting with us.

2. Personal Data We Collect

We may collect and process the following categories of personal data:

• Identification and Contact Data: name, NRIC/passport number, phone number, email address, billing and delivery addresses.
• Account Information: username, password hash, account preferences.
• Transaction Data: service history, bookings, invoices, payments, refunds, and related records.
• Communications Data: correspondence via email, chat, or customer support.
• Device and Technical Data: IP address, browser type, device identifiers, access time, and cookies.
• Location Data: approximate or precise location if you use GPS-enabled features for pickup and delivery.
• User-Generated Content: photos, reviews, or descriptions of stored items.

We may also collect data automatically through cookies, analytics tools, and similar technologies.

3. How We Use Your Personal Data

Your data is collected and used for the following purposes:

• To register, verify, and manage your StoreIT account.
• To process bookings, payments, and service transactions.
• To arrange pickup, storage, and delivery of items.
• To communicate with you about updates, issues, or changes to your bookings.
• To provide customer service and handle enquiries or complaints.
• To send promotional or marketing materials (only with your consent).
• To analyse usage trends and improve our Services.
• To detect, prevent, and investigate fraudulent or illegal activity.
• To comply with applicable laws, regulations, and audit requirements.

We will not use your personal data for purposes other than those stated above unless permitted or required by law or with your consent.

4. Cookies and Analytics

We use cookies and similar technologies to enhance user experience, analyze traffic, and improve functionality. You can manage or disable cookies in your browser settings, but doing so may affect certain features of our Platform.

5. Disclosure and Sharing of Personal Data

We do not sell personal data. We may disclose your data to:

• Service providers and subcontractors assisting in logistics, payment processing, data hosting, or IT support.
• Insurance partners in relation to claims for lost or damaged items.
• Professional advisers, auditors, or regulators when required by law.
• Law enforcement agencies to comply with legal obligations or prevent fraud.

All third parties are contractually bound to protect your personal data and use it only for authorized purposes.

6. Cross-Border Data Transfers

Your personal data may be transferred or stored outside Singapore (e.g., on secure cloud servers) for operational reasons. When doing so, StoreIT ensures that the receiving parties provide a comparable level of protection as required under the PDPA.

7. Retention of Personal Data

We retain your personal data only for as long as necessary to fulfill the purposes it was collected for or as required by law. After that period, data is securely deleted or anonymized.

8. Your Rights

Under the PDPA, you have the right to:

• Access and Correction: Request access to or correction of your personal data held by us.
• Withdrawal of Consent: Withdraw consent to the use or disclosure of your personal data, subject to legal or contractual restrictions.
• Deletion: Request deletion of your data, unless retention is necessary for legal, operational, or audit reasons.

Requests should be sent in writing to our Data Protection Officer. We will respond within 30 days where practicable.

9. Data Security

We employ reasonable administrative, physical, and technical safeguards to protect your data from unauthorized access, modification, or disclosure. These include encryption, restricted access, and regular security reviews. However, no transmission over the Internet is completely secure; users provide data at their own risk.

In the event of a data breach that affects your personal data, we will notify you and the relevant authorities as required under the PDPA.

10. Marketing Communications

We may send you marketing messages about our services or promotions only if you have opted in. You may withdraw consent at any time via unsubscribe links or by contacting us directly.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The revised version will be published on our website with an updated "Last Updated" date.

12. Contact Information

For questions, feedback, or to exercise your data rights, please contact:

Email: joinstoreit@gmail.com