StoreIT LogoStoreIT
StoreIT LogoStoreIT

Terms and Conditions (Customer)

These Terms and Conditions outline the rules and guidelines that govern the use of our storage services for StoreIT customers. It is important that you read and understand these terms to ensure a smooth and hassle-free experience. By using StoreIT, you agree to comply with these terms.

Customer Policy Guidelines

Illegal items, drugs, weapons, and hazardous materials are prohibited.

You must not store prohibited items or use StoreIT as a platform for transporting illegal goods.

  • Animals, plants, or any other living things
  • Corrosive, explosive, or flammable materials
  • Any hazardous items subject to legal control

Liability

  • StoreIT bears no responsibility for the loss, damage, or spoilage of stored items, regardless of the cause.

Penalty Fee

If your items exceed the stipulated dimensions, a penalty applies:

  • $5 per item exceeding 10 cm in either length, breadth, or height
  • Penalty fees must be paid directly to the Storage Host

Transportation

  • StoreIT does not provide transportation services. All transportation arrangements must be made directly between the Customer and the Storage Host.

Upload Photo for Storage Confirmation

  • On Storage Check-In date, you must upload photos of stored items to the StoreIT Telegram bot. This protects your interests in case of disputes.

8-Hour Offer Acceptance

  • If you do not accept the storage offer within 8 hours, it will be withdrawn.

Items Storage Compliance Guidelines

  • Storage Hosts have the right to inspect your items on Storage Check-In date. Any prohibited items may be rejected. Please cooperate for a smooth process.

Items Must Be Properly Sealed

  • Ensure all items are securely sealed and not easily opened
  • Label all items with your full name and phone number

Send Confirmation for Item Collection

  • On Storage Check-Out date, you must click “Items Collected” in the StoreIT Telegram bot as an indication that you have received your items.

Cancellation Policy

  • Outside of 7 Days: 75% of the full payment will be refunded for cancellations made at least 7 days before Storage Check-In date.
  • Within 7 Days: No refund will be provided for cancellations within 7 days of Storage Check-In date.
  • Stripe Processing Fees: 1% to 3% processing charge will not be refunded. Refunds may take 5-10 business days to reflect in your account.